Treatment Coordinator Position
Join Our Specialized Pediatric Dental Care Team
Position Overview
Your Role
The Treatment Coordinator plays a pivotal role in the office, serving as the backbone of patient care and office operations. In this position, you will be entrusted with:
Patient Care Coordination
Managing all aspects of patient scheduling and communication, ensuring that each family’s journey through our practice is smooth and well-coordinated. This includes thoughtful appointment scheduling that considers both family needs and optimal patient care sequencing.
Treatment Planning Support
Working alongside our clinical team to help patients understand and navigate their treatment plans. You’ll play a crucial role in explaining procedures, coordinating between different specialists when needed, and ensuring all necessary preparations are in place for each visit.
First Point of Contact
As office administrators, we are often the first impression for our patients, whether through phone interactions or in-person greetings. This role is crucial in creating a seamless and positive patient experience by ensuring every detail is managed with professionalism and care. You’ll be responsible for:
- Welcoming families with warmth and professionalism
- Addressing initial questions and concerns with knowledge and empathy
- Setting the tone for a positive dental experience
- Managing patient flow and waiting room dynamics
- Coordinating with clinical staff to ensure smooth transitions
First 6 months: In-person only. This probation period ensures proper onboarding and team integration.
After probation: Hybrid model available. Remote work is limited to non-clinic days only — you must be present during clinic operations.
Combined Role Option: CDAs interested in full-time hours can combine Treatment Coordinator and clinical assisting duties for a 4-day work week. Details discussed during interview.
Please review our Employment Commitment & Notice Reserve Incentive policy before applying.
The Ideal Candidate
Our ideal Treatment Coordinator embodies the values and skills that make our practice exceptional. We’re looking for someone who demonstrates:
Professional Development Mindset
A self-motivated approach to learning that keeps you at the forefront of dental office management. You actively seek opportunities to enhance your skills, whether it’s mastering new dental software, understanding insurance policies, or improving patient communication techniques.
Patient-First Philosophy
Your genuine compassion and enthusiasm create a welcoming environment for our families. You understand that each interaction, whether over the phone or in person, shapes the patient’s dental care experience. Your natural ability to connect with people and show empathy helps build lasting relationships with our families.
Organizational Excellence
Your strong multitasking and prioritization abilities are essential in managing the complex flow of a pediatric dental practice. You can efficiently handle multiple responsibilities while maintaining attention to detail, whether it’s coordinating appointments, processing insurance claims, or managing patient records.
Problem-Solving Capabilities
Your analytical skills enable you to navigate challenging situations effectively. From resolving scheduling conflicts to finding creative solutions for insurance coverage issues, you approach each challenge with a positive, solution-focused mindset.
Technical Aptitude
Strong computer skills are fundamental to this role, and previous experience with dental practice management software is particularly valuable. Your technical proficiency helps ensure smooth operations and efficient patient care coordination.
Software & Tools You’ll Use:
- Curve Dental — Practice management and scheduling
- Google Workspace (Sheets, Docs, Drive)
- Gmail
Collaborative Spirit
Your team-oriented approach strengthens our practice culture. You understand that successful patient care requires seamless coordination between administrative and clinical teams, and you excel at facilitating this collaboration.
How to Apply
Compensation and Benefits
Compensation
Pay Range: $30.00 - $45.00 per hour
Our three-tier compensation structure reflects your growth from learning to leading:
- $30/hr — Learning & Integration: You’re building knowledge of our systems, patients, and clinical workflows. Guidance and check-ins are frequent.
- $40/hr — Operational Ownership: You independently manage the patient pipeline, drive case acceptance, and optimize clinical scheduling without prompting.
- $45/hr — Executive Systems & Growth: You own practice-wide systems, lead operational improvements, and measurably reduce the need for owner intervention in daily operations.
Advancement between tiers is based on demonstrated capability assessed through structured performance reviews — not tenure alone.
Benefits Package
We believe in supporting our team members’ professional growth and personal well-being. Our comprehensive benefits include:
- Comprehensive Training Program — A structured onboarding process that ensures you’re fully prepared to deliver our exceptional standard of care:
- Self-Paced Learning Foundation: Complete learning modules covering clinical protocols, communication standards, and pediatric care approach at your own pace
- Scenario-Based Application: 3-4 one-on-one coaching sessions with experienced team members where you’ll practice real-world scenarios with parents and children
- Role-Play Practice: Master key interaction scripts to build confidence and consistency
- Personalized Feedback: Receive guidance throughout the process, smoothly bridging your evaluation into your first weeks as a confident team member
- Ongoing educational opportunities to advance your career and stay current with industry developments
- A flexible benefits package that can be customized to your individual needs and circumstances
- A collaborative team environment where your contributions are valued and your growth is supported
For Candidates Considering an Offer
If you’ve progressed to the offer stage, the following documents provide full transparency on how we structure compensation, measure performance, and support your growth:
- Compensation & Advancement Framework — Three-tier pay structure, phase descriptions, and how advancement works
- Performance Milestones & KPIs — What success looks like at each stage, with specific metrics
- Assessment Rubric — The 12 qualities we evaluate, with behavioral descriptions at each level
- Pay Calibration — What each pay tier purchases in terms of capability and judgment
These documents reflect our commitment to transparency. You’ll know exactly what’s expected and how you’ll be evaluated before you start.