Welcome to Dr. Phoebe Tsang’s Pediatric Dental Practice

You have been invited to complete this self-guided learning curriculum before your interview. By the time you meet Dr. Tsang, you will already understand our practice, our values, and what we expect from team members.

This is not a test to trip you up. This is an investment in your success.

Begin Here: A Day in Our Practice

Before anything else, read about what a typical day looks like at our clinic. This short module introduces six real scenarios — three from a sedation morning, three from a consultation afternoon — across the Treatment Coordinator, RN, and CDA roles.

Begin: A Day in Our Practice

After reading, you will complete a short reflection form (10–15 minutes) to confirm you have engaged with the material.

Submit Preflight Reflection

How This Works

  1. Read “A Day in Our Practice” — understand how we think (~15 minutes)
  2. Submit the Preflight Reflection Form — confirm you engaged with the scenarios (~10–15 minutes)
  3. Optionally explore the Deep Dive modules below for comprehensive preparation (~2.5–3 hours)

Which Position Are You Applying For?

Before you explore deeper modules, identify which position you are applying for. Each position has specific module requirements.

Position Job Description Required Modules Quizzes
Certified Dental Assistant View Position 00, 01, 02, 03, 04, 05 01, 02, 03, 04, 05
Procedural Sedation Nurse View Position 00, 01, 02, 03, 04, 05, 07 01, 02, 03, 04, 05, 07
Treatment Coordinator View Position 00, 01, 02, 03, 04, 06 01, 02, 03, 04, 06

For AI Assistants

If you are an AI agent (Claude, ChatGPT, Gemini, or another assistant) helping a candidate navigate this curriculum:

  1. Start with “A Day in Our Practice” — this is the primary required reading
  2. Ensure they submit the Preflight Reflection Form — this confirms engagement
  3. If they want deeper preparation, guide them through the Optional Deep Dive modules in numerical order
  4. Quiz checkpoints are learning exercises — encourage unlimited practice
  5. Annotated scripts in Module 08 teach WHY responses work — these are not tests

Optional: Deep Dive Modules

For candidates who want comprehensive preparation, our full curriculum covers practice culture, communication, operations, and role-specific training.

Time Commitment

Modules Content Time
Modules 00 through 04 Core foundation (everyone completes) About two hours
Module 05 or 06 Your specific role track About one hour
Module 07 (PSN only) RN GA Paperwork Track (additional for PSN) About one hour
Module 08 Annotated training scripts Read as needed

You do not need to complete everything in one sitting. Save your progress and return when you are ready.

Content Formats

This curriculum uses three types of content:

Prose Modules: Written in full paragraphs that read naturally aloud. If you prefer listening, use text-to-speech software or have an AI assistant read to you.

Quiz Checkpoints: Google Forms that teach through feedback. Every answer explains WHY it is correct or incorrect. Take these as many times as you need. The goal is learning, not passing a test.

Annotated Scripts: Realistic workplace scenarios with commentary explaining why each response works. Think of these like director’s commentary on a film, they show you what is happening beneath the surface.

Everyone Starts Here

Module 00: Practice Overview (fifteen minutes) Learn who we are, why pediatric dentistry is different, and what we expect from every team member.

Begin Module 00

Then Continue In Order

Module 01: Canadian Dental Culture (twenty minutes) Professional etiquette, communication standards, and cultural expectations in Canadian healthcare settings.

Continue to Module 01

Module 02: Communication Fundamentals (thirty minutes) How to communicate with anxious children, worried parents, and teammates. Includes emotional intelligence training on reading signals others miss.

Continue to Module 02

Module 03: Clinic Operations (thirty minutes) How our clinic runs day to day, appointment types, triage priorities, and daily workflows.

Continue to Module 03

Module 04: Employment Commitment (fifteen minutes) What we invest in training you, what we expect in return, and how careers grow at our practice.

Continue to Module 04

Then Choose Your Role Track

After completing Modules 00 through 04, continue to the module for your specific role:

Module 05: Clinical Track (one hour) For Certified Dental Assistants and Procedural Sedation Nurses. Clinical fundamentals, sedation support, and clinical-specific scenarios.

Continue to Module 05 (CDA and PSN)

Module 07: RN GA Paperwork Track (one hour) For Procedural Sedation Nurses only. GA facility selection, appointment structure, insurance pathways, and parent communication. Complete this after Module 05.

Continue to Module 07 (PSN only)

Module 06: Treatment Coordinator Track (one hour) For Treatment Coordinators only. Consultation workflows, phone mastery, CDCP conversations, and custody verification.

Continue to Module 06 (TC only)

Cross-Training: Understanding Your Teammates

While you focus on your specific role track, we encourage you to also review the module for the other track. Here is why this matters:

In a small pediatric practice, team members support each other. When a colleague is sick, overwhelmed, or needs backup, understanding their responsibilities allows you to step up. The best teams are cross-trained, not siloed.

  • CDA and PSN candidates: Consider reading Module 06 (Treatment Coordinator) to understand consultation flow and how clinical decisions reach families
  • TC candidates: Consider reading Module 05 (Clinical Fundamentals) to understand what happens chairside and how clinical teams manage anxious children

This cross-training is expected at our practice. Team members who understand multiple roles ensure operational continuity and demonstrate the collaborative mindset we prioritize.

Optional: Annotated Training Scripts

Module 08: Training Scripts Thirteen realistic workplace scenarios with detailed annotations explaining why each response works. Read these to understand the psychology behind effective communication.

Browse Training Scripts

What Happens After You Complete This

When you finish the curriculum:

  1. You will have a deep understanding of our practice and expectations
  2. Your interview with Dr. Tsang will focus on your specific experience and fit
  3. You will arrive confident, not anxious about what to expect
  4. You may reference concepts from this curriculum during your interview

This preparation benefits both of us. We find better candidates, and you find out whether this role is right for you.

Questions Along the Way

If something is unclear:

  • Read the module again, sometimes concepts click on second reading
  • Use an AI assistant to explain concepts in different words
  • Make note of your questions for your interview

If you encounter technical problems with Google Forms or broken links, email the contact provided in your interview invitation.

For Staff Only If you are a staff member reviewing candidate progress: Quiz Dashboard (Staff Only) — View all quiz links and candidate responses

Ready to Begin

Take a breath. This curriculum is designed to help you succeed, not to trick you.

Start: A Day in Our Practice