About This Module

Estimated time: Thirty minutes

Prerequisites: Module 01: Canadian Culture

What you will learn:

  • How to communicate effectively with children of different ages
  • How to handle anxious, upset, or demanding parents
  • How to read emotional signals that others miss (Emotional Intelligence)
  • How to validate concerns without abandoning boundaries

Module Contents

Complete these readings in order:

  1. Communicating with Children Age-appropriate language, Tell-Show-Do technique, and managing fear.

  2. Communicating with Parents Understanding parental anxiety, building trust, and de-escalation techniques.

  3. Emotional Intelligence in Practice The Iceberg Effect, Signal Mismatch detection, and the Validate-Bridge-Structure framework.

  4. Quiz Checkpoint: Communication Skills Test your understanding with a Google Form that teaches through feedback.

Why This Module Matters

Technical skills get you in the door. Communication skills determine whether patients return and whether you thrive in your role. The emotional intelligence concepts in this module are not soft skills, they are the difference between a good team member and an exceptional one.

Our assessment framework weights Emotional Attunement at twenty-five percent. This module teaches you what that means.

📝 Module 2: Communication — Quiz Checkpoint

30 questions · Learning tool with answer feedback · Take as many times as you need

Take the Communication Fundamentals Quiz →

Or review the prep material first: Quiz Checkpoint page

After This Module

When you have completed all readings and the quiz checkpoint, continue to:

Module 03: Clinic Operations

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